Contact Us
Contact Us Form
To help us assist you with your inquiry, please consider the following contact options:
- If you are an existing policy/contract/certificate holder, register/login to My Genworth, our secure customer website, to complete transactions or contact Genworth at 888 GENWORTH (888 436.9678) where you can speak with a Customer Service Representative.
- If you are a financial professional, register/login to Genworth Pro opens in a new tab to manage your book of business with Genworth.
- Otherwise, please complete the form below. You should expect to receive a response within 3 - 5 business days.
PLEASE NOTE: Under no circumstances can we accept transactions like, but not limited to, address changes, premium payments, cancellations, etc. through this form. Any requests for transactions completed on this form will not be executed. For your security, do not include personal information including policy/contract number or social security number.
You can manage your Long Term Care Insurance policy online including: You can manage your Life Insurance policy online including: You can manage your Annuity Contract online including:
- View Policy Details
- Automate Payments
- View Premium history
- Update your address
- Submit forms
- View Contract Details
- Automate Payments
- Update your address
For more information:
- Long Term Care Insurance FAQs
- Long Term Care Insurance Forms
- Life Insurance FAQs
- Life Insurance Forms
- Annuity Insurance FAQs
- Annuity Insurance Forms
For additional questions contact
Customer Service:
888 GENWORTH
(888 436.9678)
Monday through Thursday
8:30 a.m. to 6:00 p.m. ET
Friday
9:00 a.m. to 6:00 p.m. ET
Financial Professionals can manage your business with Genworth online including:
- Policy documents and details of your inforce business
- Inforce illustrations/projections at any time
- Licensing information, including any required training
- Commissions statements
- Product information and rates, sales material, a variety of tools, and more
